Privacy Policy

Last updated: October 2026

This is a plain-English summary of how Kiranello handles data, written to be genuinely accurate about what the product does today — not boilerplate copied from somewhere else. It has not been reviewed by a lawyer. If you're relying on this for a regulated or high-volume business, have your own counsel review it before launch, especially around California's CCPA and call-recording laws.

What we collect

From business owners: business name, phone number (used to log in), password (stored as a one-way hash, never in plain text), and an optional email address.
From your customers: the content of calls, texts, and chat messages they send to your Kiranello number or widget, plus their phone number or chat session identifier, so the AI can hold a conversation and you can see a transcript.
We do not record phone call audio by default — voice replies use real-time speech-to-text, not stored recordings.

How we use it

To operate the AI receptionist: answering questions, taking messages, and booking appointments.
To show you (the business owner) your own conversations and appointments on your dashboard.
To text you directly when the AI escalates something urgent or takes a message for you.

Who we share it with

We use third-party infrastructure to run the product, and your data passes through them as part of that: Twilio (phone calls and text messages) and Anthropic (the AI model that reads and responds to conversations). We don't sell data, and we don't share it with anyone else beyond what's needed to run these core features.

Where it's stored

Conversation and account data is stored in a managed, encrypted PostgreSQL database (encrypted both in transit and at rest).

Your choices

You can delete FAQs, services, and cancel appointments yourself from your dashboard.
To close your account or request full data deletion, contact us at the address below.

California residents

If you're a California resident, you may have rights under the CCPA to know what personal information we hold about you and to request its deletion. Contact us using the information below to exercise these rights.

Contact

Questions about this policy: s.dilraj077@gmail.com